Clearial Support
Need help with the Clearial iOS app? We read every message and aim to reply within one business day.
Frequently asked
Is Clearial a medical app?
No. Clearial is a self-tracking and habit-awareness tool, not a medical device. It does not diagnose anything or replace professional care. If you're concerned about your relationship with alcohol, please talk to a licensed healthcare professional.
How do I connect Apple Health?
Open iOS Settings → Clearial → Health and enable read/write access, or accept the Health prompt during onboarding. You can revoke this at any time from the same screen.
How do I cancel my Clearial subscription?
Open iOS Settings → Apple ID → Subscriptions → Clearial and tap "Cancel Subscription." Your premium features remain active until the end of the current billing period. No partial refund is given for the unused portion.
I want a refund.
Refund requests are handled by Apple. Visit reportaproblem.apple.com, sign in with the Apple ID used to purchase, find the Clearial transaction, and request a refund. We cannot issue refunds on Apple's behalf.
I bought premium but it didn't unlock / I switched phones.
Open the paywall and tap Restore. This re-syncs your active subscription from your Apple ID. If it still doesn't unlock, email us with the Apple ID email used for the purchase.
My calendar or streak disappeared.
Clearial currently stores your drink log directly on your device — it is not synced to a Clearial account. If you deleted the app, restored from a different backup, or switched devices without an iCloud/iTunes backup, local entries can be lost. We're sorry — this is expected behavior given the current on-device-only design, not a bug, but let us know if something else seems wrong.
How do I delete my data?
Deleting the app removes all locally stored drink logs, notes, and onboarding answers from your device. If you connected Apple Health, disconnect it separately in iOS Settings. For subscription-related data held by RevenueCat, email us and we'll process a deletion request within 30 days.
I have a feature request or found a bug.
Email info@bulsulabs.com with your iOS version, device model, and a short description (a screenshot helps). We log every report.