Terms of Service
These Terms of Service ("Terms") govern your access to and use of the services provided by Bulsu Labs ("Bulsu Labs", "we", "us", "our"). By engaging us, signing a statement of work, or otherwise using our services, you ("Customer", "you") agree to these Terms.
1. Services
Bulsu Labs provides custom AI workflow automation services, including design, build, deployment, and ongoing maintenance of automations, integrations, and internal tooling as agreed in a written scope of work ("SOW"). Each engagement is governed by these Terms together with the applicable SOW, which describes deliverables, timelines, fees, and acceptance criteria.
2. Engagement structure
2.1 Scoping
Every engagement starts with a written SOW. No work begins until the SOW is signed by both parties.
2.2 Build fee
Build fees are one-time, paid 50% upfront and 50% on delivery, unless otherwise agreed in the SOW. Build fees are refundable only under the conditions stated in our Refund Policy.
2.3 Maintenance
Maintenance is billed monthly in advance and is cancellable by either party with 30 days' written notice. There are no long-term commitments.
3. Fees, taxes, and payment
- All fees are quoted in EUR unless otherwise stated in the SOW, and are exclusive of VAT or any other applicable tax.
- Invoices are payable within 14 days of issue. Late payments accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower.
- Payments are processed via authorized payment processors. We do not store card data.
- If payment is more than 30 days overdue, we may suspend service until the balance is cleared.
4. Customer responsibilities
You agree to:
- Provide timely access to the systems, credentials, data, and people needed to deliver the SOW.
- Obtain and maintain all necessary third-party authorizations, API keys, and licenses.
- Comply with our Acceptable Use Policy at all times.
- Ensure you have a lawful basis to process any personal data involved in the engagement.
- Review and approve deliverables within 7 business days of delivery. Deliverables not rejected in writing within that window are deemed accepted.
5. Intellectual property
5.1 Custom deliverables
All custom code, configurations, workflows, and documentation produced specifically under an SOW are assigned to you upon full payment of the build fee. You own these deliverables outright.
5.2 Pre-existing materials
We retain ownership of any pre-existing tools, libraries, templates, or know-how that existed before the engagement. We grant you a perpetual, non-exclusive, worldwide license to use such materials solely as embedded in your deliverables.
5.3 Customer data
You retain all rights to your data. See our Privacy Policy and Data Processing Agreement for data handling details.
6. Confidentiality
Each party agrees to keep the other's confidential information confidential, to use it only for purposes of performing under these Terms, and to protect it with at least the same care it uses for its own confidential information. Confidentiality obligations survive termination for 3 years.
7. Warranties and disclaimers
We warrant that services will be performed in a professional manner consistent with industry standards. Except as expressly stated, services are provided "as is" and we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
AI and automation systems may produce unexpected outputs. We do not warrant that any AI-generated output will be error-free, accurate, or suitable for any particular use. You are responsible for human review and quality assurance before relying on AI output for high-stakes decisions.
8. Limitation of liability
To the maximum extent permitted by law, Bulsu Labs' total aggregate liability under any SOW shall not exceed the fees paid by Customer under that SOW in the 12 months preceding the claim.
Neither party shall be liable for indirect, consequential, incidental, or special damages, including lost profits, lost revenue, or loss of goodwill, even if advised of the possibility.
The limitations in this section do not apply to: (a) breaches of confidentiality, (b) violations of the Acceptable Use Policy, (c) indemnification obligations, or (d) gross negligence or willful misconduct.
9. Indemnification
You agree to indemnify and hold Bulsu Labs harmless from any third-party claim arising from: (a) your breach of these Terms or the AUP; (b) your use of deliverables in violation of applicable law; (c) data you provide that infringes any third-party right; or (d) your failure to obtain necessary consents from data subjects.
10. Termination
Either party may terminate an engagement for material breach if the breach is not cured within 15 days of written notice. Bulsu Labs may terminate immediately and without refund for violations of the Acceptable Use Policy, for non-payment more than 30 days overdue, or for unlawful conduct. Upon termination, outstanding fees for work performed become immediately due.
11. Governing law
These Terms are governed by the laws of Turkey, without regard to conflict-of-law principles. Disputes will be resolved by the competent courts of Istanbul, Turkey, unless otherwise required by consumer protection law applicable to the Customer.
12. Changes
We may update these Terms from time to time. Material changes take effect 30 days after notice to the primary contact on file. Changes do not retroactively modify an SOW already in progress.
13. Contact
Questions? Contact us at info@bulsulabs.com.