AuraGlow Support
Need help with the AuraGlow iOS app? We read every message and aim to reply within one business day.
Frequently asked
Is AuraGlow a medical app?
No. AuraGlow is a beauty and wellness app, not a medical app. It does not give medical advice, does not diagnose anything, and does not measure any health metric. Every Glow score is a fun cosmetic rating. For real skin concerns, please consult a board-certified dermatologist.
The camera won't open for a Glow analysis.
Open iOS Settings → AuraGlow and make sure the Camera permission is enabled. AuraGlow needs camera access to take the selfie used for your cosmetic Glow analysis. You can also pick an existing photo from your library instead.
What happens to my selfie / face data?
Your selfie is processed once to generate your cosmetic Glow scores and is then discarded — the face image is not retained on our servers. See our Privacy Policy for full detail on how your data is handled.
The AI Skin Coach is stuck "thinking" or shows an error.
This is almost always a temporary network or service hiccup. Tap to retry in a moment — the Coach now returns a clean, retryable message instead of hanging. If it persists, check your internet connection, then email us with your iOS version and device model.
How do I cancel my AuraGlow subscription?
Open iOS Settings → Apple ID → Subscriptions → AuraGlow and tap "Cancel Subscription." Your premium features remain active until the end of the current billing period. No partial refund is given for the unused portion.
I want a refund.
Refund requests are handled by Apple. Visit reportaproblem.apple.com, sign in with the Apple ID used to purchase, find the AuraGlow transaction, and request a refund. We cannot issue refunds on Apple's behalf.
I bought premium but it didn't unlock / I switched phones.
Open the paywall and tap Restore Purchases. This re-syncs your active subscription from your Apple ID. If it still doesn't unlock, email us with the Apple ID email used for the purchase.
My progress or streak disappeared.
AuraGlow stores your progress on your device and synced to your account. Reinstalling without restoring app data can reset local progress. If you've lost a long streak, email us — we may be able to help restore it.
How do I delete my account and data?
Open Settings → Danger Zone → Delete Account inside the app. This permanently erases your account and associated data. This action cannot be undone.
I have a feature request or found a bug.
Email info@bulsulabs.com with your iOS version, device model, and a short description (a screenshot helps). We log every report.